Terms & Conditions and Refund Policy

Terms & Conditions

1. Driver Education Course Completion (U-Certificate) To qualify for the Notice of Driver Education Course Completion Form (U-Certificate), a student must meet all of the following requirements:

  • Classroom instruction (in-person or online) must be completed before beginning in-vehicle driving lessons.
  • Class 7 GDL and Class 5 GDL licence holders must successfully complete: 15 hours of classroom instruction and a minimum of 10 hours of in-vehicle driving lessons.
  • Class 5 Full (Non-GDL) or higher-class licence holders must successfully complete: 15 hours of classroom instruction and a minimum of 6 hours of in-vehicle driving lessons.
  • Students must achieve a minimum of 80% in the classroom course and 75% in driving lessons.
  • If a student fails to achieve the standard set by Alberta Transportation, a minimum of 2 additional hours may be required to accomplish the 75%, depending on the instructor’s recommendation.

2. Feedback to Student

  • Feedback will be provided within the timeframe of the driving lesson. The instructor will advise you about the areas that need improvement and which areas are getting better to help you become a safe and defensive driver.
  • The instructor and student are allowed to take a 5-minute stretch break during the lesson.

3. Vehicle for Road Test

  • A vehicle for the road test is not included in the package. There is a charge for that; please discuss the charge and availability with the instructor before you book the test.
  • If you are buying a 20-hour driving plus 15-hour theory package at one time, then one-time car rental for the road test is free.
  • The student should contact the instructor to check the availability of a car for the road test. If the student does not use the car for the test, there is no refund for that.
  • If a student adds 10 more hours to the package after buying a 10-hour package, car rental is not free. The student may receive a discounted price for lessons.

4. Time to Complete Driving Hours

  • The student must finish all driving hours within 6 months from the date of registration.
  • Hours can still be completed within 2 years, with a penalty of $100.

5. Change of Learning Mode

  • Switching from in-person to online classroom learning after starting the theory portion will result in a $100 fee.
  • Switching from online to in-person classroom learning will result in a $50 fee.
  • Failure to complete the online course within the required time will require payment of $100 for re-enrollment.

6. Student Records & Certificates

  • As per Alberta Transportation standards, student records are maintained for two (2) years only.
  • The school is not responsible for records after this period.
  • A $50 fee will be charged for duplicate copies of a certificate.

7. Driving Lessons & Conduct

  • Road training is provided only in ONS Driving School vehicles.
  • Students must maintain proper personal hygiene.
  • Clothing with animal hair is not permitted due to allergy concerns.
  • The instructor reserves the right to cancel lessons if these conditions are not met; applicable lesson charges will still apply.

8. Lesson Cancellation Policy

  • A minimum of 48 hours’ notice is required to cancel a driving lesson.
  • Failure to provide adequate notice will result in a $50 cancellation fee.

9. Scheduling Changes

  • ONS Driving School reserves the right to reschedule or change training sessions with reasonable notice in case of emergency.

10. Pick-Up and Drop-Off Location

  • The pick-up and drop-off location will be the same as mentioned in the registration.
  • Any change in location should be discussed with the driving instructor prior to scheduling lessons.
  • Please be ready 5 minutes before your driving lesson.
  • For in-class theory lessons, students must arrange their own transportation depending on the location of the in-class session. Please check the location address in advance.
  • The student should arrive for theory class 5 minutes before the start time.

11. Traffic Violations

  • Any traffic violations during the road test or road training that occur because of the student’s actions will be the student’s responsibility to pay.

12. Audio/Video Recording Policy

  • For the safety of students and instructors and to improve the quality of driving lessons, all driving lessons will be audio/video recorded.

13. Refund Policy

  • If driving lessons have started, $50 per hour plus GST will be charged and the remaining balance will be refunded (per-hour pricing depends on the package and location).
  • If classroom training (in-person or online) has started or been completed, $100 will be deducted from the refund.
  • A $50 administration fee will be deducted and the remaining amount will be refunded if a student withdraws from the course.
  • The full course must be completed within 6 months of registration. No refunds will be made after that time.

 

**ONS Driving School**

📞 (780) 238-2245 | 🌐 www.onsdrivingschool.ca | Edmonton, Alberta

Sources

Thank you & Have a nice day

Pardeep Kumar (Manager)

North Side: #202,10212,127 Ave T5E0B8 Edmonton (AB)

South Side: #205,9605,41 Ave T6E5X7 Edmonton (AB)

Phone No: 780-238-2245, 587-597-2245

Website: www.onsdrivingschool.ca

Your Safety and Satisfaction is our Motto.

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